Schedule isn't working.
Log into your customer dashboard and find the corresponding device that isn't playing properly by using the MAC address or tv code.
Ensure that under the drop down where it says "Schedule" in the top right, make sure you have the correct schedule in place or that it doesn't say "No Schedule"(indicating there is no schedule present).
You may need to perform a factory reset on the device.
If this doesn't work, we will need to verify the channels on our end and see if there are any videos that are not properly playing on our side. Please let us know what channel you intend to play and will look further into the matter.
Ensure that under the drop down where it says "Schedule" in the top right, make sure you have the correct schedule in place or that it doesn't say "No Schedule"(indicating there is no schedule present).
You may need to perform a factory reset on the device.
If this doesn't work, we will need to verify the channels on our end and see if there are any videos that are not properly playing on our side. Please let us know what channel you intend to play and will look further into the matter.