Schedule isn't working.
-Log into your customer dashboard and find the corresponding device that isn't playing properly by using the MAC address or tv code.
-Click on the device on the row the device is located on and you should see up towards the top if it has a schedule or not. If it doesn't, it will say "No schedule". If it does, verify the name of the schedule is the correct one.
-You may need to perform a factory reset on the device.
-If this doesn't work, we will need to verify the channels on our end and see if there are any videos that are not properly playing on our side. Please let us know what channel you intend to play and will look further into the matter.
-Click on the device on the row the device is located on and you should see up towards the top if it has a schedule or not. If it doesn't, it will say "No schedule". If it does, verify the name of the schedule is the correct one.
-You may need to perform a factory reset on the device.
-If this doesn't work, we will need to verify the channels on our end and see if there are any videos that are not properly playing on our side. Please let us know what channel you intend to play and will look further into the matter.