There is nothing appearing on the screen

On your screen, do you see something along the lines of "No Signal Detected",just a black screen, or something else?

Have you tried a different hdmi port or a different tv?

Can you check to see if there a power light on the device? If so, what color is it(white power light, red power light, blue power light)?

If you have another player that is working, try using the power supply from the working player to see if the problematic player receives power?

If the working power supply works on the problematic device, we can look at sending you a replacement power supply.

Are you able to try to hook up a different device like a laptop to the tv and see if it plays?

If the working power supply doesn't fix the player, please email support@loop.tv and with all of the troubleshooting steps you have taken and we can chat about getting a replacement.