My Logo isn't showing.

Log into your business portal and verify that the "Custom Logo" field has something in it.

If there is a pencil icon, there is a logo present.

If there is a plus icon, there is no logo.

If there is a pencil icon and it is the correct one, make sure the device is online so it can receive updates.

Try removing the logo and then reuploading it again.

Perform a factory reset on the device and then after the player is reactivated again, it can take some time before the logo can appear.

If this doesn't work, contact our team and we can look into the matter further.